Hello Support Team,

A new withdrawal has been submitted via the electronic withdrawal function (§ 356a BGB). The following data has been captured and logged in the system:

Timestamp of Receipt (UTC): {submitted_at}
Customer Name: {customer_name_display}
Order / Contract ID: {order_reference}
Customer Email Address: {customer_email}

Next Operational Steps for Customer Support:

Verify Timeline: Check in the ERP if this withdrawal request was submitted within the statutory 14-day window from when the customer received the package.
Verify Product Eligibility: Ensure the items are not subject to standard return exclusions (e.g., custom-tailored goods or unsealed hygienic products).
Hold Refund: Keep the refund on hold until the items are physically returned to our warehouse or the customer provides verifiable proof of return postage (Right of Retention).
Process Refund: Once approved, make sure to refund the customer using the exact same payment method they used for the purchase.

Best regards,
{from_name}

Contact information

Billing address

Payment information